Review the FAQ below for answers to commonly asked questions about this change. If you have additional questions, please contact Premier Online Customer Service. Q : Why is Microsoft making this change and what are the advantages of using Microsoft Premier Online? A : Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads.
CustomerSource can continue to be used to access Dynamics specific downloads, Web casts, and product information. Q : Will partners have visibility into cases submitted by customers like they do in CustomerSource? A : Not in an automated way. One caveat when searching in Microsoft Premier Online is there is not a product filter that includes Dynamics.
These types of cases are not Premier Support-level cases. The Microsoft Technical Account Manager will not be notified of the case and is not available for escalation assistance. For customers needing additional time to migrate to the cloud, Extended Security Updates are available with the purchase of Dynamics Finance, Dynamics Supply Chain, or Dynamics Commerce, as part of the Dynamics Cloud Migration offer.
Go here to learn more. However, customers can use an active support contract such as Software Assurance, Dynamics Advantage Plan, or Unified Support for relevant on-premises product s to get technical support during the Extended Support phase. Go here to learn about what is included in Extended Support. Microsoft cannot guarantee that a new feature that is introduced exclusively in the new version of the platform will be supported in the older version.
For example, if a new version of Microsoft Windows is released, the earlier version of Dynamics CRM would not necessarily support installation on the new operating system. Per the policy, Dynamics provides 24 months of support for a previous service pack after a new service pack is released. See the Fixed Policy page for more information about the policy and associated timelines. Whether a customer is being supported during the Mainstream Support phase or the Extended Support phase, self-help online support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of support.
Quickly customize your community to find the content you seek. Personalize Community Now. Visit Microsoft Learn. Paul Dunn asked a question on 27 Feb PM. Is Software Assurance cost price protected? I thought the price was locked in with Microsoft at what we paid originally Am I wrong? Please advise. Microsoft Dynamics GP Other retail price gp. Replies 9 All Responses. Richard Wheeler responded on 27 Feb PM.
Monitor engineering more effectively with ECO aging functionality, ensuring that authorized changes move forward expeditiously. Manage complex field service operations with higher levels of profitability and customer satisfaction.
Sharply reduce time and effort spent on key accounting tasks with comprehensive automation. The intelligent accounting and analysis capabilities of General Ledger in Microsoft DynamicsTM GP empower you to manage the financial heart of your business, giving you the vital information you need to make your finances work for you and improve the way you do business.
Maintain precise focus with advanced automation. Refocus your energy on mission-critical issues by minimizing time spent on routine accounting tasks through automation of general ledger transactions, payment adjustments, and more.
Improve your decision making. Get the answers you need to make better business decisions with comprehensive reports and easy-touse inquiry tools that facilitate rapid, accurate analysis of your business operations.
Streamline your accounting. Reduce transaction entry steps, and increase accuracy by copying, voiding, deleting, or correcting general ledger transactions with full audit control. Improve your efficiency. Empower your employees with a straightforward, consistent focus for managing accounting data that lowers administrative costs and gives you tight control over the financial heart of your business.
Benefit from tight integration. Expand your business potential by using General Ledger to tap into information in other modules in Microsoft Dynamics GP, and include that information in accounting or analysis tasks. Automate many of your grant management processes to track funds more easily, demonstrate accountability, and help attract future funding. HR Management Self-Service Suite: Canada Streamline human resources management, and empower employees to view and update personal information from any Web browser.
The HR Management Self-Service Suite integrates human resources and payroll data and helps provide accurate, current information across your organization.
Give your business a competitive edge. By controlling inventory effectively and setting prices on a customer-by-customer basis, you can reduce operating costs and achieve the fast, efficient fulfillment that keeps them coming back. To help ensure business is profitable, you need accurate, current, and easy-to-access data about every costing detail relating to a job.
Material Requirements Planning helps you realize the control you need to compete. Deep visibility into material requirements translates into more effective resource planning—helping reduce stock outages, drive down inventory costs, and streamline the production process. Take control of multinational operations and manage currency transactions smoothly and efficiently with flexible, powerful multicurrency capabilities. Track production costs in detail and manage work orders, routings, outsourcing, and work center definitions.
By directing the entire cycle of order processing, you can build a business that is both customer-driven and profitable. Improve your control over expenses with up-to-the-minute information about your payables, easy management of your vendors, and effort-saving automation of many routine or complex tasks that provides a great return on investment.
Streamline your payroll requirements, enable your staff to handle complex and changing payroll situations quickly and accurately, and offer better service to your employees while reducing necessary overhead costs.
Maintain tight control over strategic direction, support resources effectively, and ensure that projects are completed on time and within budget. Project Accounting connects project activities with company financials, provides extensive reporting capabilities, and helps ensure accurate accounting and billing processes throughout project life-cycles.
Project Time and Expense for provides project team members and managers with a way to effectively capture, review and approve project time and expense data on the Web, enabling prompt, accurate customer invoicing and efficient reimbursement for out-of-pocket employee expenses. Take control of your business processes and empower your employees to make sound business decisions and minimize costs.
Purchase Order Processing capabilities streamline purchasing tasks and equip employees to track and manage vital commitments on the fly. Make quality assurance a powerful competitive advantage with tight control of the quality testing process — helping to ensure that products consistently meet or exceed demanding customer requirements.
By allowing you to design testing procedures of incoming materials to meet your manufacturing process, Microsoft Dynamics" GP Quality Assurance equips you to start with the quality of raw materials that you require, and dramatically reduces manufacturing delays, rework, and scrap.
Improve your quality assurance of incoming raw materials. Define quality assurance processes that fit precise product demands to refine and optimize testing of incoming raw materials. Flexible quality sampling, accurate tracking of destructive testing, and process revisions are easy to implement and administer — an advantage when quality counts. Manage your information better. Leverage the results of your testing more effectively.
Quality Assurance makes management of test results easy and fast. Flexible reporting allows customized parameters to be defined for specific vendors and customers, enhancing performance on all counts.
Make quality shine for customer service. Support high retention levels by providing customers with detailed, current information on the quality assurance testing for the products manufactured for them.
By having Quality Assurance support the production of high quality products, those products are better received — again reinforcing customer satisfaction.
Collaborate more efficiently with supply chain partners. Enable suppliers to respond quickly and effectively to your needs by providing them with fast, accurate information regarding quality assurance processes.
Quality Assurance provides clear, concise reports to facilitate this collaboration across the supply chain. Maximize your business computing potential by moving processor-intensive tasks off the computers your employees use every day and onto dedicated process servers, avoiding costly slow-downs and vastly improving computer performance.
Help increase control and visibility over your entire purchasing process, reduce paperwork, and automate approval processes. With Requisition Management, employees can enter purchase requisitions online for manager approval and automatic transfer to Microsoft Dynamics GP Purchase Order Processing. Whenever you bring together people to accomplish a task, communication challenges may arise—especially when those people have different objectives and backgrounds.
Enhance employee productivity and streamline your distribution process with sales order and invoicing capabilities that help you enter and process orders quickly and accurately and give you more control over your business process. The lack of support has been frustrating. We have to jump through hoops to get help on any issue that arises.
There is not one single redeeming quality. It gives me significant stress on a regular basis. The screens are not intuitive and contain extra clicks. It will LOSE the information you put in often requiring extra work. It is slow, difficulty to use, extra time when you click the wrong button. Error messages make no sense. Easy to be locked out and hard to fix. Can only use internet explorer not even edge because it uses silverlight…I could go on for days about the problems with this software.
We got the solution up and running on our servers and it is working very well for us with no complaints. The sophistication is beyond what I need. Dynamics GP! We have been using this platform in our corporation to perform some critical operations ranging from financial management, accounting, sales to service management. I would recommend businesspersons to try this platform if they have the quest of fulfilling some of the obligations like payroll, human resource, and reporting.
I like everything about Dynamics GP. First off, I like the fact that this platform is easily personalized to suit the needs of any organization. Dynamics GP has all the features that help business to make better decisions and improve sales. Since Dynamics GP is available as a cloud-based option, sometimes it is hard to work with it, mainly when there is no stable cloud service. Even if Dynamics GP is the best ERP software, it would be much better if the subscription fee of getting a genuine version get reduced.
We have 35 databases and in order to provide reporting we need to bring them into databases which is costly. It lacks a strong budgeting package. I think that the front end of the application and user interface is not that friendly.
Honestly, we are currently a third party user of Intacct. The vendor we chose offers the same accounting software and it was easier for us to stick with it. But, the software itself is very robust and offers a lot of customization and reporting options. In addition, our vendor offers the ability for us to offer view only to our directors up to a certain amount at no cost. Also, the pricing with our vendor was within our budget range.
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